Effective Date: 10 July 2025 Last Updated: 10 July 2025
At ZITALYAAR, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions of shipping for all purchases made on our platform https://zitalyaar.com.
1. Delivery Coverage
We currently ship across India using trusted logistics partners including Shiprocket for timely and secure deliveries. We do not support international shipping at this time.
2. Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays). Once processed, orders are dispatched and tracking details are shared with customers via email or SMS.
3. Estimated Delivery Time
Location Type
Estimated Delivery Time
Metro Cities
3–5 Business Days
Non-Metro Cities
5–7 Business Days
Remote Locations
7–10 Business Days
Please note: These are estimated times. Actual delivery may vary due to logistics issues, weather conditions, or regional delays.
4. Shipping Charges
We offer free shipping on all prepaid orders above ₹5,999.
Orders below ₹999 may attract a nominal shipping fee displayed during checkout.
Cash on Delivery (COD) orders may include an additional COD charge which will be clearly mentioned at the time of checkout.
5. Tracking Information
Once your order is shipped, a tracking ID will be sent via SMS or email. You can track your order status on our website under My Account > Orders or directly through the Shiprocket tracking portal.
6. Delays & Exceptions
We strive to meet our delivery timelines. However, deliveries might be delayed due to:
Unforeseen weather conditions
Regional lockdowns or restrictions
Incorrect/incomplete shipping addresses
Courier partner delays
In case of a delay, our support team will proactively inform you via email or phone.
7. Address and Contact Details
It is the customer’s responsibility to provide accurate shipping information. ZITALYAAR will not be held responsible for:
Delays due to incorrect or incomplete addresses
Failed delivery attempts if the customer is unreachable
8. Undelivered or Returned Orders
If an order is returned due to:
Customer not available
Phone number not reachable
Address issues
We will attempt to contact you for re-shipment. If unreachable within 7 days, your order may be cancelled and a refund will be processed as per our Refund Policy.
9. Third-Party Shipping Services
We use third-party courier services via Shiprocket. All deliveries are subject to their terms. Once shipped, the responsibility for timely delivery rests with the logistics partner.
10. Support
For shipping-related queries, you can reach out to us:
📍 Company Address:
ZITALYAAR, 700/T/, 3rd Floor,
Sahajanand Market, Nr Vrundavan Shopping Center,
P.M. Shah Road, Pankor Naka, Ahmedabad, Gujarat,
India, PIN 380001
11. Policy Updates
We may update this policy from time to time. Any changes will be posted here with an updated "Effective Date".
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